Delete your account and data
How to request deletion
- Send an email to support@gymboo.app with the subject "Delete my Gymboo account".
- Send it from the email address on your account (gym owners and partners), or include your name, phone number and gym name (members) so we can find your record.
- We may reply to confirm it is really you. This protects your account from being deleted by someone else.
- We delete your data within 30 days and confirm by email.
What is deleted
| Account type | Deleted |
|---|---|
| Member | Your name, phone number, address, photo, attendance and check-in history, payment records, and notification tokens. |
| Gym owner | Your account, your gym and all of its members, trainers, attendance, payments, expenses and settings. This cannot be undone, so export anything you need first. |
| Referral partner | Your profile, login and referral code. |
What we may keep
Records we are legally required to keep (for example invoices, licence-purchase and payout records for tax and accounting) may be kept for the legally required period, then deleted. Backups are overwritten on a regular cycle. We do not use retained data for any other purpose.
Just want to stop notifications or remove your photo?
- Notifications: turn them off in your phone's Settings → Apps → Gym Boo Member → Notifications.
- Photo or details: ask your gym to change them, or email us.
Members: your gym also holds your membership record. If you only want to leave the gym, tell the gym; if you want your data erased, email us as above.
See our Privacy Policy for details of what we collect.